Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into three groups:

For Luxury brands and orders over £500:

  • Processing time: Your order will be dispatched within 24 hours after purchase.
  • Shipping time: UK orders are shipped by by the Royal Mail normally taking up to and extra day. If you are on mainland Europe, the order will take 5-14 days depending on where you are based. 

For Orders under £500 and not own brands:

  • Processing time: Order verification, tailoring, quality check and packaging amounting up to 3 working days.
  • Shipping time: 3-5 days within the UK. Outside the UK,the order will take 5-14 days depending on where you are based. 

For our own brands such as Quarta:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. UK orders are shipped by the Royal Mail. After processing and leaving their warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.